We understand that even the best-laid plans can change, but if you need to cancel your session booking, please do this within the 'My Account' section of the website here or easily on the Momence app.

CANCELLATION POLICY

In order for us to provide the best service to all customers, if you need to cancel a studio session booking you must do so at least 12 hours before the session start time to avoid losing your credit.

Also, remember to check out the full timetable to find an alternative session to attend.

STUDIO SESSIONS

For all studio sessions if you cancel within 12 hours of the start time of the session, or no show, you will lose your credit.

ONLINE SESSIONS

You can cancel an online session any time up until the start time. For an online session you will only lose your credit if you are booked on and no show.