We understand that even the best-laid plans can change, but if you need to cancel your session booking, please do this within the 'My Account' section of the website here or easily on the Momence app.

CANCELLATION POLICY

In order for us to provide the best service to all customers, if you need to cancel a studio session booking you must do so at least 12 hours before the session start time to avoid losing your credit. Also, remember to check out the full timetable to find an alternative session to attend.

STUDIO SESSIONS

For SMALL GROUP sessions and STRETCH sessions the cancellation policy is a strict 12 hours; if you cancel within 12 hours of the start time of the session, or no show, you will lose your credit.

For CYCLE sessions if you cancel less than 12 hours, but at least 2 hours, before the session start time we will still be able to return your credit provided the session has not been fully booked, or if we are able to fill your space on a fully booked session.

If you cancel less than 2 hours before the start time of a CYCLE session or no show, you will lose the credit.

ONLINE SESSIONS

You can cancel an online session any time up until the start time. For an online session you will only lose your credit if you are booked on and no show.