Please do not use our website or services if you disagree with any part of these Terms and Conditions.

The following Terms and Conditions have been prepared to help you make the most of Hertfordshire Indoor Cycling Limited t/a ‘FASED FITNESS CLUB’ and ‘CYCLE SOCIETY’. Please take a few moments to read them thoroughly. Information published on this website is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. FASED FITNESS CLUB shall have no liability arising from the use of any party of the information in this website. FASED FITNESS CLUB does not warrant the information on this website in any way and in particular no warranty is given that the website or its contents or hyperlinks are virus free or uncontaminated. You are advised to make your own virus checks and implement your own precautions in this respect.

AGREEMENT

Interpretation and Variation

1.1 In the Terms and Conditions the following definitions apply:

“FASED FITNESS CLUB” and “CYCLE SOCIETY” means Hertfordshire Indoor Cycling limited.

“Member” means any person that has completed and submitted the health questionnaire at CYCLE SOCIETY, and his registration has been accepted by FASED FITNESS CLUB.

“Studio” means FASED FITNESS CLUB by Cycle Society, Battlers Green Farm, Radlett, WD7 8PH

“Terms and Conditions” means these terms and conditions.

“Website” means www.fasedfitness.com or any other booking system used by Hertfordshire Indoor Cycling Ltd.

1.2 References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.

1.3 The Terms and Conditions are incorporated into the health questionnaire.

1.4 FASED FITNESS CLUB reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the Studios and the conduct of Members.

1.5 The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

Membership

2.1 Subject to condition 2.2, when a person has completed the health questionnaire they become a Member of the Studio and shall be bound by the Terms and Conditions.

2.2 Acceptance of a person as a Member is at the absolute discretion of FASED FITNESS CLUB. Acceptance by FASED FITNESS CLUB of the Members application shall constitute a legally binding contract between FASED FITNESS CLUB and the Member upon the terms and conditions of this membership agreement.

2.3 FASED FITNESS CLUB reserves the right to expel from the Studio, suspend for a specific period or refuse to renew the membership of, any Member whose conduct is or may, in FASED FITNESS CLUB’s reasonable opinion, be injurious to the character of the Studios, or which amounts to a breach of the Terms and Conditions, or where such expulsion is otherwise in the interests of the other Members of the Studios. Any Members so expelled will forthwith cease to be Members of the Studios and will not be entitled to any refund for any period during which the membership is suspended.

2.4 Membership of the Studio is personal to a Member and cannot be assigned, transferred or otherwise disposed of.

2.5 FASED FITNESS CLUB’s online booking system shall be conclusive evidence of the record of the number of each Member’s visits to the services provided at the Studios.

Booking and Cancellation

3.1 A Member may only book, reschedule or cancel sessions via their personal Studio booking facility on the website or Momence app.

3.2 Members can cancel or reschedule sessions but all bookings will be subject to the cancellation policy set in 3.2.1.

3.2.1 CANCELLATION POLICY

STUDIO SESSIONS

In order for us to provide the best service to all customers, if you need to cancel a studio session booking, you must do so at least 12 hours before the session start time to avoid losing your credit.

For SMALL GROUP sessions and STRETCH sessions the cancellation policy is a strict 12 hours; if you cancel within 12 hours of the start time of the session, or no show, you will lose your credit.

For CYCLE sessions if you cancel less than 12 hours, but at least 2 hours, before the session start time we will still be able to return your credit provided the session has not been fully booked, or if we are able to fill your space on a fully booked session.

If you cancel less than 2 hours before the start time of a cycle session or no show, you will lose the credit.

ONLINE SESSIONS

You may cancel an online session any time up until the start time. For an online session you will only lose your credit if you are booked on and no show.

3.3 Sessions are booked on a first-come first-served basis and are subject to availability. A Member may use the waiting list facility on the Website or Momence app in the event that his first choice session is unavailable. If a Member joins the waiting list for a particular session and then is added to that session his booking will be subject to the Terms and Conditions in the usual way.  If a member no longer wishes to attend a session on which they are on the waiting list it is their responsibility to cancel following the terms set out in 3.2. 

3.4 Out of consideration for the coach and other members, and also for your own safety (the warm-up is an important aspect of each session) please be aware that if you are more than 5 minutes late for a session, you may not be able to take part. In this instance FASED FITNESS CLUB reserves the right to charge you for the session.

3.5 Coaches and sessions are subject to change.

Studio Opening Times

4.1 Details of session times at FASED FITNESS CLUB may vary from time to time, including cancellations of individual sessions. Session times will be published by the Studio and will be available on the Website and Momence app.

4.2 Session size is limited, therefore entry of any member not booked in advance is on a first come, first served basis and only allowed when there is spare capacity in a session.

Payment Terms and Refund Policy

5.1 Details of session prices are available directly from the Studio and will be such prices as determined by FASED FITNESS CLUB from time to time.

5.2 Before attending a session at FASED FITNESS CLUB each Member must pay for the session in full, book themselves into a session and, prior to their first session at the Studio, complete the health questionnaire shown at the checkout when booking.

5.3 Subject to any statutory right of cancellation, payments for sessions, monthly subscription fees and annual payments are non-refundable and non-transferable unless otherwise stated in the Terms and Conditions.

5.4 Any ‘Introductory trial session’ credit, available to book via the Website or the Momence app, shall only be available to clients for their first session in the Studio and must be used within 30 days of purchase.

Monthly Subscriptions

6.1 The provisions of this clause 6 shall only apply to Members that subscribe for FASED FITNESS CLUB sessions by a recurring monthly card payment  (“Subscription”). All monthly membership payments shall be made automatically via a Credit or Debit Card of the Member’s choice. The payment will automatically be taken on the designated date each month until the terms of membership suspension or termination have been satisfied.

6.2 Any Member, who is purchasing sessions by Subscription, will forfeit their membership if they fall behind in payment for more than 30 days.

6.3 A Member, who is purchasing sessions by Subscription, may at the absolute discretion of FASED FITNESS CLUB, take a ‘rollover month’ of their membership for a period of one month, up to twice, in any 12 month period. In any ‘rollover month’ 10% of the normal monthly subscription amount will still be payable.

6.4 Subscription fees must be paid in accordance with the Terms and Conditions irrespective of whether or not the Member uses the Studio‘s facilities.

6.5 Members shall be given not less than 10 working days written notice of any increase in their Subscription.

6.6 Members purchasing sessions by Subscription will be allocated credits in accordance with the credit bundle they decide to purchase. Monthly credits will be allocated each month on the renewal date of the Subscription and will expire two months after being allocated.

6.7 Any Member that is purchasing sessions by Subscription can cancel their Subscription by giving the Studio 30 days written notice of the desired cancellation date. Upon receipt of notice of cancellation in writing FASED FITNESS CLUB shall acknowledge receipt of the cancellation and provide details of the amount outstanding to pay. The notice period will begin when the written cancellation has been received by FASED FITNESS CLUB. The onus shall be on the Member to ensure that the Studio has received the cancellation in writing. At the end of the notice period all credits will expire and no refunds for unused credits will be given. Non-attendance of sessions or non-booking of sessions does not constitute notice of cancellation.

6.8 Membership payments, session packs, drop in sessions or personal service payments are not refundable in any circumstances.

Fitness and Health

7.1 Members are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. FASED FITNESS CLUB reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of its facilities.

7.2 It is very important that any health issues or concerns are declared in the health questionnaire and discussed with a coach. If any Member answers yes to any of the questions in the health questionnaire FASED FITNESS CLUB strongly advises that the Member consults their medical professional before starting sessions at FASED FITNESS CLUB.

7.3 Members are required to follow the instructions of the coach at all times.

7.4 Members are required to inform a member of staff, if they incur injuries or conditions, after the initial information stated on their health questionnaire.

Use of Facilities

8.1 A Member is entitled to use the Studio’s facilities, provided always that the Studio may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work, or for reasons beyond the control of FASED FITNESS CLUB.

8.2 Children under the age of 18 may only use the Studio and attend sessions if accompanied by an adult. Any children in the Studio shall be the responsibility of the adult accompanying them at all times and FASED FITNESS CLUB accepts no liability for injury to children in the Studio premises except insofar as such injury is by law incapable of exclusion.

Safety and Hygiene

9.1 In the interests of safety and hygiene, no crockery or glass are permitted in the Studio. No pets (with the exception of guide dogs), are permitted in the Studio. Members must not walk around the Studio barefoot if they have verrucas or similar foot complaints. Please wear socks.

9.2 Members must use the main entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these exits for any reason.

9.3 In the event of a fire, Members are asked to make their way to the nearest available exit.

9.4 Smoking or vaping is forbidden in the Studio.

Personal Belongings

10.1 Personal belongings are brought onto the Studio premises at the Member’s own risk and FASED FITNESS CLUB does not accept liability for any loss or damage whatsoever to such items.

10.2 Vehicles parked in the Battlers Green Farm car park are parked at the Member’s own risk and the Studio accepts no liability for any loss or damage whatsoever to such vehicle.

Limitation of Liability

11.1 FASED FITNESS CLUB cannot be held responsible for any particular session, coach and/or item of equipment not being available for whatever reason. FASED FITNESS CLUB reserves the right to make alterations to the sessions, coaches and/or equipment, as well as to those ancillary facilities provided to Members, without notice and in its absolute discretion and FASED FITNESS CLUB will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.

11.2 It is the Member’s responsibility to ensure that he is capable of undergoing a routine of exercises provided by any programme which he follows or session which he attends. Members accept the risk of injury from performing exercises and using specialist equipment and are advised to consult their doctor prior to beginning any session. Advice provided by instructors at FASED FITNESS CLUB at no time constitutes medical advice in substitute for advice provided by a medical professional

11.3 FASED FITNESS CLUB accepts no liability for loss or damage to property of Members or for injury to Members on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion.

11.4 In consideration of their participation in the activities and programmes of FASED FITNESS CLUB and the use of facilities and equipment owned and/or under the control of FASED FITNESS CLUB the Member hereby waives and releases FASED FITNESS CLUB and it’s coaches from any and all responsibility or liability for injuries or damages resulting from their participation in any of the FASED FITNESS CLUB’s activities or use of FASED FITNESS CLUB’s equipment or facilities save in respect of death or personal injury caused by the negligent act or omission of FASED FITNESS CLUB.

12 General

12.1 Members are required to give notice to FASED FITNESS CLUB of any change of phone number or email address. Failing such notice, all communications will be assumed to have been received by the Member within 24 hours of mailing to the last email address notified to FASED FITNESS CLUB.

12.2 FASED FITNESS CLUB may, if a Member so wishes, communicate with the Member by electronic mail (“email”). By providing an email address to FASED FITNESS CLUB, the Member consents to receiving email communications from FASED FITNESS CLUB, including notices pursuant to the Terms and Conditions. The Member also accepts the risk that email may not be a secure and confidential means of communication. FASED FITNESS CLUB will not be liable for any loss or damage suffered as a result of communicating with a Member by email.

12.3 Any marketing, educational or other materials of this nature whatsoever produced by FASED FITNESS CLUB in connection with the Studio and which are made available to Members at the Studio, will at all times remain the property of FASED FITNESS CLUB and will be subject to the FASED FITNESS CLUB’s copyright.

12.4 Usage of your personal information is governed by FASED FITNESS CLUB’s privacy policy, which forms part of these Terms and Conditions.

13 Company Information

13.1 Hertfordshire Indoor Cycling Limited is incorporated in England and the company registration number is 12341982

By booking a session with FASED FITNESS CLUB via the on-line booking system, on the phone or by email you hereby agree that you have read and understood the Terms and Conditions as set out above.